We ask that you read and understand our exchange and return policy before making any purchases.
If you decide within 30 days of purchase that an item isn't quite right for you, we will gladly accept an exchange or return provided the item is unused, unworn and in the original packaging including any protective hygienic liners. Any worn, soiled, altered, or customer-damaged items cannot be returned or exchanged.
Please complete the Exchange and Return Form enclosed in your package then mail it and the garment(s), at your expense, to:
R.Dux, Ungarbühlstrasse 89, 8200 Schaffhausen
We recommend that you ship the package to us either certified mail or with a tracking number as SOAS & HANSYM are not liable for any items lost in transit.
Once we receive your exchange package, we will mail out your new order and it should be received in about 7 business days, provided it is in-stock. Orders from outside Europe may take longer.
Please e-mail us at firstname.lastname@example.org